FAQ

Here we have most Common Questions & Answers

1WHAT DO WE GET FOR OUR MONEY ?
You get an honest service, with only professional knowledge from our team, and most of all a fair price!
2WHAT IS THE WAITING TIME FOR FITMENT AFTER AGREEING A PRICE??
Our average turnaround time from the moment you have placed the order and a deposit has been taken is 48 Hours, sooner if stock is held.
3WHAT IS THE FARTHEST DISTANCE YOU WILL GO TO?
We will travel as far as the London (In & Around).
4DO YOU OFFER ELDERLY PEOPLE ADVICE WHICH DOESN'T COST AS MUCH?
Yes we have many solutions for the elderly people and home owners, you can simply follow a few steps and it wont cost you a Penney to protect you home you can find out more on the link here Advice on Protection for the Elderly & Home Owners.
5IF I GET A CHEAPER QUOTE WILL YOU TRY AND BEAT IT?
Of course we will try our best, we strive to keep our prices as low as we can.
6DO WE TAKE CARD PAYMENTS?
Yes we do, we accept all major card payments
7WHAT IS YOUR TURN AROUND TIME FOR EMERGENCY CALL OUTS?
Within 4 Hours is the time the SSAIB state we have to be there for, but we aim to be with you within the hour.
8ARE YOUR PRICES COMPETITIVE?
Yes we believe we are the best and most cost efficient company.
9DO YOU GIVE A WARRANTY OR GUARANTEE WITH YOUR PRODUCTS?
Yes we provide a 2 year guarantee on all wired products and CCTV & 3 years on all wireless equipment, that is an offer no other company provides.
10DOES YOUR VEHICLE CCTV PRICES INCLUDE FITTING?
Yes it does.
11IS YOUR COMPANY SSAIB REGISTERED?
Yes, you can find out more on the link here Us & The SSAIB
12MY ALARM IS RINGING WHAT SHOULD I DO?
Try your code (remember to push the keys square on) or call technical for help.
13MY KEYPAD IS SHOWING A FAULT WHAT SHOULD I DO?
Make a note of the zone at fault showing on the keypad and call 0800 689 9319 for assistance.
14MY ALARM IS BEEPING EVEN THOUGH ITS TURNED OFF?
Make sure it's is your Alarm we find sometimes that if you have a smoke detector it can beep when the battery is low.
15MY ALARM HAS ACTIVATED EVEN THOUGH ITS NOT ARMED?
Tamper circuit violated Call 0800 689 9319 for assistance.
16MY ALARM WENT OFF BUT THE POLICE HAVEN'T
Was it a confirmed alarm where 2 sensors have been activated, if only one sensor has been activated they will not respond
17MY KEYPAD SAYS MAINS FAULT/ BATTERY FAULT, WHAT SHOULD I DO?
Try entering your code and reset, if fault still continues to display call 0800 689 9319 for assistance.
18HOW DO I ACCESS MY DOCUMENTS PROVIDED BY YOUR COMPANY?
You can access your documents with your email address and password provided to you, here at Customer Documents.